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Shipping

1. Shipping

Shipping Fees and Estimated Shipping Timeframe

adidas Official Site engages SF Express and EMS for product shipment to different regions. The relevant shipping fees and estimated shipping timeframe are set forth below for your reference.

Shipping Method Destination Shipping Fees (without weight limitation) Estimated Shipping Timeframe Courier Company Special Notes
Same-Day Delivery Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian District Suzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu CityWuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu DistrictChangzhou:Zhonglou District, Tianning District, Qishu District ¥20.00 Arrival on the same day of shipment. SF Available to Shanghai, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 11:00, otherwise shipment will arrive on the next day after your payment.
Nanjing:Xuanwu District, Qinhuai District, Gulou District Available to Nanjing users, and you need to complete the payment of your order before 10:30, otherwise shipment will arrive on the next day after your payment.
Next-Morning Delivery Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian DistrictSuzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu CityWuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu District Changzhou:Zhonglou District, Tianning District, Qishu District ¥20.00 Arrival before 12:00 next day after shipment. SF Available to Shanghai, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment.
Hangzhou:Xiacheng District, Xihu District, Shangcheng District, Jianggan District, Gongshu District, Binjiang DistrictNanjing:Xuanwu District, Qinhuai District, Gulou District Available to Hangzhou and Nanjing users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment.
Shenzhen:Yantian District, Nanshan District, Luohu District, Longgang District, Pingshan District, Futian District, Bao’an District, Guangming New District, Longhua District
(Next-morning delivery is not available for orders placed on Saturday or Sunday)
Available to Shenzhen users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Next-morning delivery is not available for orders placed on Saturday or Sunday.
Beijing:Xicheng District, Tongzhou District, Shunyi District, Shijingshan District, Haidian District, Fengtai District, Dongcheng District, Chaoyang District ¥25.00 Available to Beijing users, and you need to: (a) complete the payment of your order before 18:00 for orders placed on Monday through Friday, otherwise shipment will arrive 2 days after your payment; and (b) complete the payment of your order before 11:00 for orders placed on Saturday or Sunday, otherwise shipment will arrive 2 days after your payment.
Guangzhou:Yuexiu District, Tianhe District, Huangpu District, Lizhiwan District, Zhuhai District, Fanyu District, Baiyun District
(Next-morning delivery is not available for orders placed on Saturday or Sunday)
Available to Guangzhou users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Next-morning delivery is not available for orders placed on Saturday or Sunday.
Next-Day Delivery Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian District
Hangzhou:Xiacheng District, Xihu District, Shangcheng District, Jianggan District, Gongshu District, Binjiang District
Nanjing:Xuanwu District, Qinhuai District, Gulou District Suzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu CityWuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu DistrictChangzhou:Zhonglou District, Tianning District, Qishu District

¥15.00

Arrival before 18:00 next day SF Available to Shanghai, Hangzhou, Nanjing, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment.
Beijing:Xicheng District, Tongzhou District, Shunyi District, Shijingshan District, Haidian District, Fengtai District, Dongcheng District, Chaoyang District
Guangzhou:Yuexiu District, Tianhe District, Huangpu District, Lizhiwan District, Zhuhai District, Fanyu District, Baiyun District
Shenzhen:Yantian District, Nanshan District, Luohu District, Longgang District, Pingshan District, Futian District, Bao’an District, Guangming New District, Longhua District
¥20.00 Available to Beijing, Guangzhou and Shenzhen users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment.
Chengdu:Wuhou District, Wenjing District, Shuangliu County, Qionglai City, Qingyang District, Qingbaijiang District, Pengzhou City, Longquanyi District, Jingjiang District, Jinniu District, Chenghua DistrictWuhan:Wuchang District, Qingshan District, Qiaokou District, Hanjiang District, Jiang’an District Chongqing:Yuzhong District Tianjin:Nankai District, Jinnan District, Hongqiao Ditrict, Hexi District, Hedong District, Hebei District, Heping District Qingdao:Shinan District, Shibei District, Licang DistrictZhengzhou:Zhengdong New District, Shangjie District, Gaoxin DistrictChangsha:Tianxin District, Furong District Jinan:Lixia DistrictXiamen:Jimei District, Huli District, Haicang District Available to Chengdu, Wuhan, Chongqing, Tianjin, Qingdao, Zhengzhou, Changsha, Jinan and Xiamen users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment.
Kunming:Shilin Yi Autonomous County, Panlong District, Luquan Yi Miao Autonomous County, Fumin County, Dongchuan District, Chenggong DistrictXian:Lantian County, Xincheng District, Lianhu District, Beilin District Shenyang:Shenhe District, Huanggu District, Heping District, Dadong DistrictDalian:Zhongshan District, Changhai County, Xigang District, Shahekou District, Ganjingzi DistrictHa’erbin:Yilan County, Tonghe County, Pingfang District Changchun:Changchun Automotive Industry Development Zone, Nongan County, Dehui City ¥25.00 Available to Kunming, Xian, Shenyang, Dalian, Ha’erbin and Changchun users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment.
Standard Shanghai, Zhejiang, Suzhou ¥7.00 Shipment will be arranged within 48 hours after payment of your order SF
or
EMS
/
Beijing, Tianjin, Shandong, Anhui, Hubei, Fujian ¥12.00
Hebei, Shaanxi, Hunan, Jiangxi, Shanxi, Liaoning, Sichuan, Guangdong, Henan, Jilin, Hainan, Heilongjiang, Guangxi, Yunnan, Guizhou, Xinjiang, Ninxia, Chongqing ¥15.00
Shipping Method
Destination
Shipping Fees (without weight limitation)
Estimated Shipping Timeframe
Courier Company
Special Notes
Same-Day Delivery Next-Morning Delivery Next-Day Delivery Standard
Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian DistrictSuzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu CityWuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu DistrictChangzhou:Zhonglou District, Tianning District, Qishu District Nanjing:Xuanwu District, Qinhuai District, Gulou District Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian DistrictSuzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu City Wuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu District Changzhou:Zhonglou District, Tianning District, Qishu District Hangzhou:Xiacheng District, Xihu District, Shangcheng District, Jianggan District, Gongshu District, Binjiang District
Nanjing:Xuanwu District, Qinhuai District, Gulou District
Shenzhen:Yantian District, Nanshan District, Luohu District, Longgang District, Pingshan District, Futian District, Bao’an District, Guangming New District, Longhua District (Next-morning delivery is not available for orders placed on Saturday or Sunday) Beijing:Xicheng District, Tongzhou District, Shunyi District, Shijingshan District, Haidian District, Fengtai District, Dongcheng District, Chaoyang District Guangzhou:Yuexiu District, Tianhe District, Huangpu District, Lizhiwan District, Zhuhai District, Fanyu District, Baiyun District(Next-morning delivery is not available for orders placed on Saturday or Sunday) Shanghai:Zhabei District, Yangpu District, Minhang Distrinct, Jing’an District, Jiading District, Huangpu District, Hongkou District, Baoshan District, Changning District, Xuhui District, Songjiang District, Qingpu District, Putuo District, Pudong District and Fengxian DistrictHangzhou:Xiacheng District, Xihu District, Shangcheng District, Jianggan District, Gongshu District, Binjiang District Nanjing:Xuanwu District, Qinhuai District, Gulou District Suzhou:Zhangjiagang City, Xiangcheng District, Wujiang District, Taicang City, Gusu District, Changshu CityWuxi:Yixing City, Xishan District, Liangxi District, Xinwu District, Jiangyin City, Huishan District, Binhu DistrictChangzhou:Zhonglou District, Tianning District, Qishu District Beijing:Xicheng District, Tongzhou District, Shunyi District, Shijingshan District, Haidian District, Fengtai District, Dongcheng District, Chaoyang District
Guangzhou:Yuexiu District, Tianhe District, Huangpu District, Lizhiwan District, Zhuhai District, Fanyu District, Baiyun District
Shenzhen:Yantian District, Nanshan District, Luohu District, Longgang District, Pingshan District, Futian District, Bao’an District, Guangming New District, Longhua District
Chengdu:Wuhou District, Wenjing District, Shuangliu County, Qionglai City, Qingyang District, Qingbaijiang District, Pengzhou City, Longquanyi District, Jingjiang District, Jinniu District, Chenghua DistrictWuhan:Wuchang District, Qingshan District, Qiaokou District, Hanjiang District, Jiang’an DistrictChongqing:Yuzhong DistrictTianjin:Nankai District, Jinnan District, Hongqiao Ditrict, Hexi District, Hedong District, Hebei District, Heping DistrictQingdao:Shinan District, Shibei District, Licang DistrictZhengzhou:Zhengdong New District, Shangjie District, Gaoxin DistrictChangsha:Tianxin District, Furong DistrictJinan:Lixia District Xiamen:Jimei District, Huli District, Haicang District Kunming:Shilin Yi Autonomous County, Panlong District, Luquan Yi Miao Autonomous County, Fumin County, Dongchuan District, Chenggong DistrictXian:Lantian County, Xincheng District, Lianhu District, Beilin District Shenyang:Shenhe District, Huanggu District, Heping District, Dadong DistrictDalian:Zhongshan District, Changhai County, Xigang District, Shahekou District, Ganjingzi District Ha’erbin:Yilan County, Tonghe County, Pingfang DistrictChangchun:Changchun Automotive Industry Development Zone, Nongan County, Dehui City Shanghai, Zhejiang, Suzhou Beijing, Tianjin, Shandong, Anhui, Hubei, Fujian Hebei, Shaanxi, Hunan, Jiangxi, Shanxi, Liaoning, Sichuan, Guangdong, Henan, Jilin, Hainan, Heilongjiang, Guangxi, Yunnan, Guizhou, Xinjiang, Ninxia, Chongqing
¥20.00 ¥20.00 ¥25.00 ¥15.00 ¥20.00 ¥25.00 ¥7.00 ¥12.00 ¥15.00
Arrival on the same day of shipment. Arrival before 12:00 next day after shipment. Arrival before 18:00 next day Shipment will be arranged within 48 hours after payment of your order
SF SF SF SF or EMS
Available to Shanghai, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 11:00, otherwise shipment will arrive on the next day after your payment. Available to Nanjing users, and you need to complete the payment of your order before 10:30, otherwise shipment will arrive on the next day after your payment. Available to Shanghai, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment. Available to Hangzhou and Nanjing users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Available to Shenzhen users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Next-morning delivery is not available for orders placed on Saturday or Sunday. Available to Beijing users, and you need to:
(a) complete the payment of your order before 18:00 for orders placed on Monday through Friday, otherwise shipment will arrive 2 days after your payment; and (b) complete the payment of your order before 11:00 for orders placed on Saturday or Sunday, otherwise shipment will arrive 2 days after your payment.
Available to Guangzhou users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Next-morning delivery is not available for orders placed on Saturday or Sunday. Available to Shanghai, Hangzhou, Nanjing, Suzhou, Wuxi and Changzhou users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment. Available to Beijing, Guangzhou and Shenzhen users, and you need to complete the payment of your order before 18:00, otherwise shipment will arrive 2 days after your payment. Available to Chengdu, Wuhan, Chongqing, Tianjin, Qingdao, Zhengzhou, Changsha, Jinan and Xiamen users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. Available to Kunming, Xian, Shenyang, Dalian, Ha’erbin and Changchun users, and you need to complete the payment of your order before 17:30, otherwise shipment will arrive 2 days after your payment. /

Please note:

  • For any destinations where direct delivery by SF Express is not available, we will change the courier company to EMS.
  • If you fill out your working location as your shipping address, arrival of your shipment will be postponed accordingly if the arrival date falls on a Saturday, Sunday or statutory public holiday.
  • The above-listed shipping timeframes may not apply to pre-sale products, customized products (including but not limited to miadidas products and products customized using personalization services) or certain products under special events. For those products, you should refer to the webpage(s) of the relevant products or services as well as notice(s) of adidas.
  • The above-listed shipping timeframes may be affected in major events & activities due to the increase in amount of orders for shipment. During the affected period, Same-Day Delivery, Next-Morning Delivery and Next-Day Delivery options will be disabled. We would appreciate your understanding.
  • If you choose Standard Delivery, we will arrange for shipment around 48 hours after the payment of your order. Standard Delivery is available on Saturday and Sunday as well.During major promotion events, shipment might be delayed slightly. If you have not received your ordered product for a long time after shipment, please wait with patience or contact the courier company. Please understand that we cannot commit the arrival time of products under Standard Delivery due to uncertainties in the course of shipment.
  • In case of any delay in delivery or extension of shipping timeframes due to special events (such as stock-taking and holidays), weather or manpower etc., adidas Official Site will make an announcement in advance.
  • It may take longer to deliver products if the shipping address is located in any remote area. We advise that you check the latest shipping status on the website of courier companies in your destination, or contact our Customer Service.
  • We will do our best to ship and deliver products within the above-listed estimated timeframes. If we fail to ship or deliver the products within the estimated shipping timeframes, we will inform you and you may choose to either extend the shipping timeframe, or cancel your order and be refunded of your paid amount. Apart from the forgoings, we will not make any compensation to you.
  • If you leave any message, our Customer Service will manually review your message after you submit and pay for the order. Therefore, if you leave any message along with your order, shipment and shipping timeframe of your order will be affected accordingly.
  • Any incorrect or incomplete delivery address or information that you fill in will directly lead to failure or delay of delivery.
  • If you cannot be reached when the courier company attempts delivery, your package will be returned and processed again.

1.2 Courier Companies Partnered with Us

We engage SF Express and EMS for product shipment, and we currently do not provide services where you can designate courier companies.

You may visit “Personal Account – Order History – Order Status” to track the shipping status of your order. If you place an order as a visitor, you may track your shipping status by entering your order number and email address in the “Order Tracking” section at the bottom of the web page, or contact Customer Service. Alternatively, you may check via the hotlines or websites of the courier companies as follows:

Courier Company Hotline Website
SF 95338 www.sf-express.com
EMS 11183 www.ems.com.cn

In addition, please note that adidas Official Site does NOT provide the following services:

    * Delivery on designated date or time

    * Change of your shipping address after the order is confirmed

    * Shipping to addresses in Hong Kong, Macau, Taiwan or other overseas destinations

1.3 Causes that may Affect Shipping

    A. Message left along with order: After confirmation and payment of the order, Customer Service will manually review your message, and contact you for further verifications. Therefore, if you leave any message along with your order, shipment of your order may be affected.

    B. Incorrect or incomplete delivery address or information that you fill in will lead to failure or delay of delivery.

    C. Out of stock: Customer Service will contact you in time to confirm order cancellation and refunding process.

2. Inspection and Acceptance

2.1 Reminder for Inspection

  • Please check your ordered product(s) (including complimentary gifts) in the presence of courier staff to confirm its quantity, type, color, size and intactness. Please sign on the receipt only after the forgoing is confirmed by you. In case that you discover any shortfall, inconformity of products, or damage etc., please refuse to accept the product(s) and timely contact Customer Service. Customer Service will handle your case based on actual situation.

2.2 Notes for Inspection

    Your signature on the receipt will be construed as your confirmation that the quantity is correct, the products are intact and conform to your order. To protect your legitimate rights and interests, please be advised not to entrust others to accept the products on your behalf to the extent possible. The signature on the receipt by your family member(s), staff from property management office or guard of your residence or any other third party will be deemed as signature of your own.

    If receipt and acceptance of the product(s) is rejected without any justified reason, you shall bear relevant shipping fees.